2.1 Performance Improvement Tools
This section covers the following:
Creating a Quality Improvement Plan
Competency 7034.1.2 — The graduate develops a quality improvement plan in a healthcare environment in order to promote patient-centered care, build effective work teams, and influence organizational change.
Objectives
Read
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 7: “Measuring Customer Satisfaction”
Chapter 17: “Implementing Effective Information Management Tools for Performance Improvement”
Supplemental Resource
Read the following from Introduction to Healthcare Quality Management:
Chapter 6: “Performance Improvement Tools”
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 14: “Developing Staff and Human Resources”
Read the following article from Agency for Healthcare Research and Quality:
Creating Quality Improvement Teams and QI Plans
Chapter 8: “Improving Patient Safety”
Read the following article from AHIMA:
HIM Functions in Healthcare Quality and Patient Safety
Visit the following website to learn more about records:
“Reconciling Records”
After reading the author’s commentary, provide a brief analysis of their opinions on the use of technology as it relates to medication errors and quality improvement. Do you agree or disagree? Submit your response for feedback from the course mentor.
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 8: “Refining the Continuum of Care”
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 3: ”Identify Improvement Opportunities Based on Performance Measurement”
Read the following from Introduction to Healthcare Quality Management:
Chapter 11: “Organizing for Quality”
2.6 Management of Quality Improvement Programs
Objectives
Read
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 9: “Improving the Provision of Care, Treatment, and Services
Chapter 16: “Navigating the Accreditation, Certification, or Licensure Process”
Chapter 18: “Managing Healthcare Performance Improvement Projects”
Chapter 19: “Managing the Human Side of Change”
Supplemental Resource
Read the following from Introduction to Healthcare Quality Management:
Chapter 10: “Managing the Use of Healthcare Resources”
3.1 Quality Improvement
This section covers the following:
Creating a Quality Improvement Plan
Competency 7034.1.2 — The graduate implements quality improvement initiatives in a healthcare environment in order to promote patient-centered care, build effective work teams, and influence organizational change.
Objectives
Read
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 2: “Defining a Performance Improvement Model”
Chapter 15: “Organizing for Performance Improvement”
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 9: “Improving the Provision of Care, Treatment, and Services”
Read the following from Introduction to Healthcare Quality Management:
Chapter 2: “Quality Management Building Blocks”
3.3 Measuring Performance
Read
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 3: “Identifying Improvement Opportunities Based on Performance Measurement”
Supplemental Resource
Read the following from Introduction to Healthcare Quality Management:
Chapter 3: “Measuring Performance”
Additional Resources
Visit the Illinois Department of Public Health’s “Cancer in Illinois” website and complete the following:
Submit your work and receive feedback.
Read the following from Quality and Performance Improvement in Healthcare: Theory, Practice and Management:
Chapter 20: “Evaluating the Performance Improvement Program”
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