Assignment: assume you are recently hired as the department manager

 

Assignment: Assume you are recently hired as the department manager for the surgical unit at a 300-bed acute care hospital. There has been an ongoing problem with hospital-acquired infections in the surgical unit. The hospital does not get paid for treating these infections and it is extremely costly. As a result, the prior manager was terminated. Describe your approach from both an operations and quality perspective in addressing the problem. What would you do first? What tactics would you use? Who would you get involved? Develop critical thinking around the urgent problem.

Expectations: 1 page, 3 cited sources. Be sure to cite reliable sources to support your response.

REQUIRED READING

AHRQ. (2002). Improving health care quality. Retrieved from https://archive.ahrq.gov/research/findings/factsheets/errors-safety/improving-quality/improving-health-care-quality.pdf

Fields, R. (2011). 5 common hospital problems – and suggestions for how to fix them. Retrieved from http://www.beckershospitalreview.com/hospital-management-administration/5-common-hospital-problems-and-suggestions-for-how-to-fix-them.html

IOM. (2001). Crossing the quality chasm: A new health system for the 21st century. Retrieved from http://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf

Jones, E., Hartley, C., & Roberts, W. (n.d.). The definition of health care operations. Retrieved from http://www.hipaa.com/the-definition-of-health-care-operations/

Joshi, M., Ransom, E. R., Nash, D. B., & Ransom, S. B. (2014). The healthcare quality book: Vision, strategy, and tools. Chicago, Illinois: Health Administration Press.

McLaughlin, D. B., & Hays, J. M. (2008). Chapter 1: The challenge and the opportunity. Healthcare operations management. Chicago: Health Administration Press.

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