Computer user support help desk and support specialist

ASSIGNMENT NAME: Assignment #6 (A)


To research tools that can help you resolve problems.


Discussing methods for evaluating and selecting technology products




Read Chapter 8 and Complete “Check Your Understanding” at the end of the chapter

Assignment 6A: HANDS-ON: Do Activity 8-1 (at least 300 words). Cite all sources.


Locate the Assignment Link(s) by name and submit your work by the due date and time.  Please submit Activity in the Assignment #6 link.


Assignment 6A: HANDS-ON: Activity 8-1 (at least 300 words)


Assignment 6A

Criteria content – 4pts

Additional criteria content – 4pts

Description of evaluation method used – 4pts

Objective or subject results – 4pts

Agree or disagree with results – why or why not? –

Textbook: Computer User Support Help Desk and Support Specialist – 6th edition, By: Fred Beisse

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